This position will provide technical support by providing primary project support and customer service for cases handled within the Discovery and Dispute Services Center.
Advise legal teams on the strategic use of technology to effectively manage cases and enhance client relationships
Ensure that internal and external clients receive exemplary, seamless support and verification that all litigation support needs are met
Assist attorneys in the delivery of planning, budgeting, collecting, and reporting tools
Ensure the litigation practice is using appropriate, innovative, cost effective technologies to manage discovery processes
Provide technical assistance for Relativity, Concordance, Opticon, Access, CaseMap, IPRO, LiveNote, online review tools, and other litigation software
Work with vendors on negotiation of contracts in conjunction with the Discovery and Dispute Services Center and maintain preferred vendor database
Train attorneys, paralegals and staff on the use of computer technology in case management, technology tools, and e-discovery issues
Assist in the development and maintenance of best practices in the use of technology and workflow processes
Travel periodically to attend training seminars on the use of litigation support tools
Participate on appropriate committees, task forces, teams, and industry organizations to stay current with developments in litigation support technology
Participate in the evaluation, selection, and recommendation of practice support applications
Manage vendor RFP processes and vendor relationships for case support
Qualifications
Ideal candidate must have experience with Relativity and Concordance
Must have demonstrated project management experience and experience managing litigation reviews
Must have previous in-trial support experience
3 + years litigation support experience in a law firm or with a vendor
Vendor background and experience highly desired
Bachelors Degree or equivalent work experience preferred